MatBet Privacy Policy – How We Protect Your Data

1. Overview

MatBet operates the online gaming and sports betting platform at matbet.cx, serving players across Pakistan. This Privacy Policy describes the personal information we collect from you when you visit the site, register an account, make a deposit or withdrawal, participate in promotions, or contact our support team.

We take data privacy seriously. We do not sell your personal information to third parties for marketing purposes. We do not share your data with unaffiliated organisations unless it is necessary to operate your account — for example, to process your JazzCash or Easypaisa payment, or to verify your identity before a withdrawal.

This policy applies to all users of the MatBet platform, including registered players, visitors browsing without an account, and anyone who contacts us through any channel. It covers data collected through the website and the MatBet mobile app.

2. What We Collect

We collect information in two broad categories: information you give us directly, and information gathered automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender (collected at registration)
• Mobile number and email address
• Pakistan-based address details (required for identity verification)
• CNIC or other government-issued ID details when requested for verification
• Payment account details — JazzCash number, Easypaisa wallet, bank account details, card information, or Raast ID — as needed to process transactions
• Account preferences, communication preferences, and responsible gaming settings you configure
• Any correspondence you send to our support team, including the content of chat messages, emails, or support tickets

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location at the time of access
• Session activity: pages visited, games played, time spent, bets placed, and navigation patterns
• Cookie and tracking data (see the Cookies section for full details)
• App usage data if you access MatBet through the mobile application
• Transaction history: deposit amounts, withdrawal requests, bonus usage, and game results

We do not collect biometric data, voice recordings, or any information not directly relevant to operating your account or maintaining the security of the platform.

3. How We Use Your Data

Your data is used for the following purposes:

We do not use your data to make fully automated decisions that produce significant legal effects without human review. If an account is flagged by an automated system, a member of the MatBet team reviews the case before any action is taken.

4. Payment Data & Security

All transactions on MatBet are in PKR. When you deposit or withdraw via JazzCash, Easypaisa, Raast, or bank transfer, your payment details are handled through the respective payment provider's secure infrastructure. MatBet does not store your full card number, mobile wallet PIN, or bank account password on its own servers.

What MatBet does retain is the minimum information needed to match payments to your account — for example, the last four digits of a card number, a partial JazzCash number, or a masked bank account reference. This is used solely to verify that withdrawals are returned to the correct payment source and to investigate any disputed transactions.

Card payments are processed through PCI-DSS-compliant payment gateways. Sensitive card data is tokenised at the point of entry and is never transmitted in plain text to MatBet's servers. If you use Raast or a bank transfer, your account number is handled directly by your bank's own infrastructure.

Transaction records — including deposit amounts, withdrawal amounts, and dates — are retained for a minimum period to meet operational and security requirements. These records may be reviewed during dispute resolution or fraud investigation.

5. Data Sharing

MatBet does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We share data only where it is necessary to operate your account or comply with legitimate security requirements. The categories of third parties we may share data with are:

• Payment Processors: JazzCash, Easypaisa, Raast, and bank partners receive only the transaction data required to process your specific deposit or withdrawal. They operate under their own privacy policies and security standards.
• Identity Verification Providers: When a withdrawal or account review requires identity verification, your name, date of birth, and ID document details may be shared with a third-party verification service. This data is used solely to confirm your identity and is not retained by the verification provider beyond the verification process.
• Game Providers: Some games in the MatBet lobby are provided by third-party studios. These providers may receive a pseudonymous player identifier and session data to deliver the game and record results. They do not receive your full name, contact details, or payment information.
• Security & Fraud Prevention Services: Aggregated or anonymised behavioural data may be processed by security tools to detect unusual patterns. These tools do not receive your personal contact or payment details.
• Legal & Regulatory Requirements: MatBet may disclose your data if required to do so by a valid legal process, court order, or where we reasonably believe disclosure is necessary to protect the rights or safety of MatBet, its players, or third parties.

All third-party service providers that handle personal data on our behalf are required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards.

6. Cookies & Tracking

MatBet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is being used so we can keep improving it. Here is a breakdown of the types of cookies we use:

• Essential Cookies: Required for the platform to function. These handle session authentication, security tokens, and basic navigation. You cannot opt out of essential cookies without also opting out of using the platform.
• Functional Cookies: Remember your language preference, display settings, and responsible gaming configurations so you do not have to reset them each visit.
• Analytics Cookies: Collect anonymised data about which pages and games are most popular, how long sessions last, and where users drop off. This helps us improve the platform. No personally identifiable information is included in analytics data.
• Security Cookies: Help us detect and prevent fraudulent login attempts, bot activity, and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using MatBet, but may affect how some features behave — for example, your display preferences may not be saved between sessions.

7. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as needed for security, dispute resolution, and operational requirements. Specific retention periods vary depending on the type of data:

• Account Information: Retained for the lifetime of your account plus a minimum period after account closure to allow for dispute resolution.
• Transaction Records: Retained for a minimum period following each transaction to support payment disputes, fraud investigations, and operational audits.
• Support Correspondence: Retained for the duration of the relevant issue plus a reasonable period to allow for follow-up or related queries.
• Session & Activity Logs: Retained in a form that can be reviewed for security monitoring, with older records progressively anonymised.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by individuals who have self-excluded, regardless of whether the minimum exclusion period has passed.

When data is no longer needed and retention is not required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Your Rights

As a MatBet account holder, you have the following rights regarding your personal data. You can exercise any of these by contacting our support team:

To exercise any of these rights, contact the MatBet support team with your registered username and a clear description of your request. We aim to acknowledge all data rights requests promptly and resolve them within a reasonable period.

9. Under-18 Policy

MatBet is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Registration requires confirmation that you are 18 or older, and we reserve the right to request age verification documents at any point.

If we become aware that a person under 18 has registered an account or provided us with personal information, we will close the account, delete the associated data, and — where funds were deposited — review the situation in accordance with our Terms and Conditions. We encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

10. How We Keep Your Data Safe

MatBet applies a range of technical and operational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• Encryption of data in transit using industry-standard TLS protocols, so information exchanged between your device and our servers cannot be read by third parties.
• Encryption of sensitive data at rest, including stored payment references and identity verification records.
• Access controls that limit which MatBet staff members can view personal account data, based on their specific job function.
• Continuous monitoring of platform infrastructure for intrusion attempts, unusual access patterns, and security vulnerabilities.
• Regular security reviews of internal systems and third-party integrations.
• Two-factor authentication options available to all account holders to protect against unauthorised login.

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your personal information, MatBet will notify affected users promptly and take immediate steps to contain and remediate the incident.

11. Policy Updates

MatBet may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we offer, or updates to applicable standards. When we make material changes, the "Last Updated" date at the top of this page will be revised, and active account holders will be notified via email or an in-platform notification.

Continued use of MatBet following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised policy, you should stop using the platform and contact support to close your account and arrange withdrawal of any available balance.

We recommend reviewing this page periodically, particularly ahead of PSL season promotions or other periods of heightened platform activity, when new features or integrations may be introduced.

12. Contact & Data Requests

If you have a question about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, the MatBet support team is available around the clock.